Returns & Exchanges

At Koihappiness, we want you to feel as vibrant as our collections, which is why we offer a 30-day window for easy returns and exchanges on all unworn apparel. If your purchase doesn't bring you complete joy, our team is here to ensure a seamless resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days.